Payment Options, Shipping Options and Returns

Payments and Payment Options:

Our web store uses PayPal as the credit card Merchant Service for all transactions.  You do not have to have a PayPal account in order to pay by credit card, debit card or electronic cheque. You can simply check out and provide your credit card or debit card number and billing address or you can pay directly from your bank account using an electronic cheque without having to log in to PayPal.  If you do have a PayPal account, you can use your account to pay using any of the payment options available to you in your account.  As you may know, paying with your PayPal account if you have one gives you additional protections when buying online.

Whichever method of payment you choose, either directly via credit card or debit card or through an existing PayPal account, neither Firefox, who runs this store on our behalf, nor Angels Model & Promotion Agency sees any of your credit card, billing or account information - you only give this information to the secure PayPal payment service through their secure payment pages and not to Firefox or Angels Model & Promotion Agency.  Hence neither Firefox nor Angels Model & Promotion Agency has access to or is able to store any of your personal payment information or your credit card or debit card number or bank account number.  Your privacy and security are taken seriously by both Firefox and Angels Model & Promotion Agency and and have therefore specifically set up our web store to ensure that your sensitive personal information is never put at risk.

If you are paying by credit or debit card and not by PayPal account, look for the link on the first PayPal payment page that will allow you to bypass the PayPal login and pay directly. It should look similar to the illustration above.

Please Note:  When you create an account in our web store, you are providing information to allow us to deliver your order to you and to be able to contact you.  This includes providing us with the shipping address for your order.  Any shipping address referred to or completed on any PayPal Merchant Service payment page when you check out is not used by this web store.  The only shipping address used by our web store for shipping your order to you is the one you provide to the web store. This is confirmed on your order confirmation email.

Please Also Note:  If you pay by directly by credit card or debit card, your credit card statement or bank account statement will show the transaction as 'FIREFOX' and not our web store name or Angels Model & Promotion Agency.  This is because Firefox Store Management Solutions runs the web store on our behalf and manages the payment services on our behalf.     

Value Added Tax:

Our web store adds Value Added Tax (VAT) at the current rate to the prices of all products in the store that are liable for VAT. Any purchases made from European Union (EU) countries are liable for VAT and you will see VAT inclusive prices displayed. VAT is not included in the prices for VAT exempt items such as children's clothing. VAT is also not included if you sign into our store and your account and delivery address are outside of the EU. If you are not signed in, our store will always show prices inclusive of VAT.

EU countries presently include: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.

Shipping and Shipping Options:

Our web store only uses trackable delivery services provided by Royal Mail or by InterLink Express. For deliveries to UK addresses we use InterLink Express and may use Royal Mail Special Delivery.  For deliveries to addresses outside of the UK, our web store uses Royal Mail International Special Package Delivery.

It is possible that our web store offers products that may come directly from different suppliers.  In this case, you will see shipping options for each product that comes from a different source when you check out.  You will need to select which delivery option you require for each of the separate delivery quotes that are displayed.    

How Long Does It Take to Ship My Orders?

Apparel items from our store that are ordered to be embroidered or printed are made for you 'on-demand'. This means that orders can take up to 10 business days to ship.  This is because products that are embroidered or printed are made for you when we receive your order and we do not commence making the final product complete with its logo or design until you place your order - they are not held in stock. 

You must therefore allow the production time in addition to the length of time it will take for shipping to determine how long it will be before you receive your order.  You will then have an estimate of the delivery date of your order by adding together the production time and the estimated shipping time.  Note that the shipping option you choose applies after the embroidery or screen printing is completed with the exception of Saturdays, Sundays and Holidays. In these cases shipment will be next business day following the weekend or holiday.  When your order is shipped, we will send you an order status change email.  This will include the tracking number if available. Apparel items that are screen printed may be held in stock in small quantities. Hence any orders for screen printed products that are in stock will usually ship within 48 hours of your order.

What is the Cancellation and Returns Policy for Embroidered or Printed Products?

Orders for custom embroidered or custom screen printed products which includes those printed using dye sublimation or Direct To Garment (DTG) digital printing cannot be cancelled once the order has been accepted and production has commenced.  The order is personal to you.  Orders for custom embroidered or custom printed products cannot be returned for a refund unless the product itself is defective on delivery. If the product you have ordered is defective on arrival please contact Firefox Customer Service for a Return Authorization Number (RAN). Returns will not be accepted without a RAN.  Firefox will replace the defective product or refund the purchase price at its sole discretion. Claims for damage or loss in transit must be made directly with the carrier.

What is the Returns Policy for In-Stock Screen Printed Products or Blank No Logo Products?

Orders for in-stock screen printed products or products that are ordered without a logo or design can be returned for any reason provided we are notified within 72 hours of your receipt of the order.  You are responsible for return shipping costs.  If you wish to return any product please contact Firefox Customer Service for a Return Authorization Number (RAN).  Returns will not be accepted without a RAN and will not be accepted if apparel has been worn or washed.  Firefox will replace the product or refund the purchase price less shipping and handling at its sole discretion. Claims for damage or loss in transit must be made directly with the carrier.